Soho House
May 11, 2016
May 11, 2016

We have saved in excess of 10-15% on like for like purchasing. The largest benefit is the controls we now have in place with regard to product visibility, accountability and authorisation. We believe we have reduced our internal stock levels for workwear, workplace, janitorial and stationery by 60-70%. We completely rely on RetailTeam to deliver next day.

We see RetailTeam as a very important supplier to our business. We have committed to ordering several product areas from them and so far the service has been exceptional. The improvement of service with timely deliveries is very impressive. Potentially we are looking at using their interiors division in the near future.”

– St Austell Brewery

The Challenge

St Austell Brewery had many suppliers for stationery, janitorial and workwear which lead to costs spiralling out of control. Products that were ordered also had extensive lead times especially from rogue suppliers.

Their business was in need of a solution where they could consolidate their supply chain as well as reduce costs, increase budget control and ensure that there was a good management reporting system in place.

Our Solution

RetailTeam provided St Austell Brewery the key to consolidating their supply chain for stationery, janitorial and workwear products.

Our bespoke online ordering system (OT Connect) for the brewery was set with specific budgetary limits to control spend. The system also allowed relevant teams to source the correct products for their day to day tasks.

We understand the importance of next day availability and for St Austell Brewery this was paramount to their business. This service reduced the need for the brewery to hold vast levels of stock such as Janitorial and Workwear lines on site.

We also implemented a management report system which enables them to consistently monitor and track their expenditure, ensuring that the correct processes are being followed.


St Austell Brewery is very pleased with the service we have provided. Not only have they saved on products they have also saved time and costs, as deliveries, internal stock levels and administration have reduced significantly.

Who is St Austell Brewery?

St Austell Brewery was founded in 1851 by Cornishman Walter Hicks. Today, it remains 100% independent and family owned, and operates a growing and diverse business.

Not only are they famous for their award winning beers but they also have their Pub Estate spanning the West Country, Free Trade Sales, National and International trade and Training to consider. Behind all this is a team of over 1,000 full and part time employees plus many more partners and customers.