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“By leveraging RetailTeam’s buying power, tonnage capabilities and rationalising printed substrates to fewer paper types, we’ve been able to achieve savings of 25%.”

The Challenge

Soho House, a highly valued Office Supplies customer to RetailTeam, was looking to review their current agreement for their printed menus. The expenditure in this area was approximately £70,000 per annum and they previously dealt with three different suppliers, the agreements for which had been in place for 5 years. It became apparent that they were paying a premium for a reactive service rather than a structured solution.

Soho House had the following objectives:

  • Identify cost savings
  • Rationalise number of different paper types where possible
  • Introduce paper consistency and fewer variants
  • Provide online ordering solution to sit alongside stationery contract
  • Introduce single ordering portal for both menu and stationery supplies
  • Reduce current number of suppliers
  • Reduce invoice processing administration
  • Reduce number of deliveries into restaurants
  • Provide next day delivery from stock to ensure 100% order availability and fulfilment

A more proactive approach to supplier management was required within the contract whilst maintaining print quality and the integrity of their corporate identity. Soho House’s demographic is Media elite and so it was imperative that any re-engineering of product to attain cost savings would not be to the detriment of the overall quality which is the cornerstone of their prestigious brand.

Our Solution

RetailTeam recommended a full audit of their print-related invoices over 13 different brands and multiple locations throughout UK and some Europe and were able to demonstrate considerable savings. We proposed a solution to meet Soho House’s price, service and quality demands whilst streamlining their management process.

As part of the implementation, we developed a tailor-made, stock-managed solution for Soho House which we implemented seamlessly with no business disruption or additional staff training. As a result, through RetailTeam financing fast moving lines, we’ve been able to dramatically improve cash flow. Furthermore, we deliver when required directly to their restaurants and so far have proven to be a very responsive and proactive Print partner with fewer deliveries now being made due to consolidating their supply base.

We have also introduced a user friendly, intuitive online ordering system so that Soho House can order printed menus on the same portal as their Office Supplies, which for ease of use we have configured to include clear descriptions and pictures. Soho House now benefit from one monthly invoice which has reduced unnecessary administration time. They receive comprehensive Management Information for each brand which has reduced invoice processing costs further and gives headline information which assists in budgetary control.

Due to having provided a great level of service to Soho House to date we are hopeful that there will be other areas of their print we will be invited to look at based on the merit of our performance so far, to ‘bolt on’ to the existing contract and deliver even further cost savings to the Group.

By leveraging our buying power, tonnage capabilities and rationalising printed substrates to fewer paper types, we’ve been able to achieve savings of 25%.

Who is Soho House?

Soho House was founded in 1995 as a private members’ club for those in the film and media industries. Located in the heart of Soho, they offer a ‘haven’ away from the bustle of the streets below and a discreet getaway for members to enjoy good food and service. They currently offer four types of membership: Local House, Every House, Under 27 Local House and Under 27 Every House Membership. Members are purged regularly, since the club aims to maintain the right balance of people. The club targets candidates under 27 years, although older people can apply, too.