TJ Morris
May 11, 2016
Fred Perry
June 23, 2016
Show all

The Challenge

As part of their growth and increase in staff numbers, New Look required more furniture which needed to match their existing items. Furthermore, they wished to create a new comfortable environment for their staff to relax in during their scheduled breaks. New Look required robust, quality items of furniture in keeping with their existing corporate identity underpinned by a responsive, flexible and proactive service.

The Solution & Feedback

“RetailTeam matched our existing furniture by colour, style and specification and delivered and installed it across our multiple locations throughout UK. They proposed a solution to meet our price, service and quality demands whilst liaising and communicating effectively to ensure efficiency throughout the installation process.

At our Head Office in Regent Street, RetailTeam assisted with a space optimisation and re-planning project putting the space we had to far better use. The team were forward-thinking and were able to draw upon their experiences with similar tasks to execute the task effectively. We had a new café area designed and built as well as a complete re-vamp of our storage areas complete with replacing all the desks which in itself was a project to the value of £100k. No mean feat!

Our Account Manager is extremely helpful and nothing is too much trouble. The Customer Service team are always happy to go the extra mile and always respond to our queries in a timely fashion. The implementation and installation process was seamless and with minimal disruption to the day to day running of our business. The designs and specifications of the furniture were meticulously matched and the whole project was carried out with finesse.

I’d recommend RetailTeam. Their approach is professional and their delivery infrastructure makes them a responsive and flexible partner.”

– Facilities Manager, New Look

Who is New Look?

New Look celebrated forty years of fashion in 2009 and has won several accolades over the years, including most recently Best Shoes at the Lorraine High Street Fashion Awards 2012. In the last year they have attracted around 10.8 million shoppers in the UK. With over 1,100 stores worldwide, in the UK and Republic of Ireland, Europe across the Middle East, Singapore, Egypt, Poland, Serbia, Indonesia, Montenegro, Croatia, Morocco, Romania, Ukraine, Malta and Russia, the company is thriving. The brand is about delivering fashion excitement, newness and value and it is imperative that this brand identity is echoed throughout the image of the offices.